Policies

Table of Contents

 

Customer Service

1. Chesapeake Watch Co., hereafter referred to as Chesapeake, replies to customer requests usually within one to two working days. We ask for patience if in rare cases we get back to you later.

2. Chesapeake reserves the right to update these policies. The latest version will supersede all preceding versions. The duration of warranty, which is fixed at time of purchase, will always keep its validity.

Returns & Refunds

1. Watches may be returned in unused and unworn condition, sealed, with all original accompanying packaging, certificates and accessories within 30 days of receipt of the original shipment for a refund.

2. Watches can be tried on but not worn. Protections, if any, cannot be taken off.

3. The customer is responsible to try on the watch without leaving any scratches or marks on the watch or any part thereof. If a watch is returned and signs of wear and tear mentioned above are found at inspection, the watch will be sent back to the customer and no refund will be issued.

4. After verifying that the item has not been used and does not show any signs of wear, we will issue a refund for the item minus shipping fees that were charged at checkout, and a $30 restock fee. If shipping was included in your order, the shipping rate deducted will be the rate charged to Chesapeake by the carrier. This rate is shown on your order confirmation email.

5. Outside the 30 days period, and/or from the first day you decide to wear your watch or accessory, all sales are final. If you would like to return your watch, please contact us through our contact form. For watch returns within the 30-days period, Chesapeake will provide the buyer with a prepaid return label and arrange for insurance during transit. The watch must be packaged in a similar fashion as it arrived to you, in order not to be damaged during transport.

6. Refunds, where applicable, will be processed by us within 7 working days upon our receipt of the returned item. Clearance of funds is dependent on the recipient bank/card issuer and may be longer. Should the watch be in a used condition or incomplete, we will contact you to have the watch shipped back to you. Shipping will be charged. Alternatively in some cases, it is possible to issue you a partial refund, ex: if the original storage box was thrown out.

Orders & Pre-Orders

1. All orders are subject to acceptance by Chesapeake and availability of watches.

2. After a watch has shipped, cancellations are not possible. However, the watch can be returned within 30 days. For details refer to the “Returns & Refunds” section.

3. Chesapeake reserves the right to refuse and/or refund an order for reasons such as non-clearance of payment or watches being out of stock.

4. Goods will only be shipped after outstanding balances are paid.

5. Pre-ordered watches and accessories, when available, will be shipped in the order in which payments were received.

6. We try our best to deliver to the schedule indicated, unfortunately delays sometimes occur due to circumstances outside our control. Should the customer request a cancellation during this period, please reach out through our contact form or email us.

7. We reserve the right to update, amend and improve products on an ongoing basis. If a pre-order item undergoes a significant change versus what has been advertised, we will do our best to update our customers in writing.

8. Cancellation of Pre-Orders, where applicable, will be processed by us within 7 working days. Clearance of funds is dependent on the recipient’s payment issuer and can take up to 30 days.

Shipping

1. All products will be shipped with insurance and tracking. A signature is required so we can be sure it arrives to the person who ordered it.

2. The shipping provider requires a signature at time of delivery, at which point responsibility for purchased goods passes to the buyer.

3. The buyer’s signature on acceptance of the shipment is considered evidence of the date of delivery and fulfillment by Chesapeake.

Warranty, Service and Repairs

1. Our watches are covered by a warranty against mechanical and manufacturing defects. The warranty period ends on the date stated on the included warranty card. It is typically one year from the date of assembly by our watchmaker.

2. Mechanical watches are precision mechanical instruments. Excessive shocks or vibrations, exposure to strong electromagnetic fields and similar activities can cause damage to or affect their functionality. The mechanical warranty does not cover issues or malfunctions caused by mishandling. The warranty does not cover demagnetization.

3. Accessories that are affected by normal wear and tear due to regular use are exempt from the warranty. This includes typical signs of wear such as scratches, abrasion, drops, or discoloration that may occur through usage. The warranty exclusively covers mechanical and manufacturer-related defects.

4. Watches and accessories are not user serviceable. We cannot guarantee water resistance or mechanical function of the watch if the watch case has been opened or serviced by the customer or a third party not approved by Chesapeake. Doing so will void all warranties.

5. We do not supply spare parts or components.

6. For service covered under warranty, Chesapeake will provide the buyer with a prepaid return label and arrange for insurance during transit.

7. Repairs can take up to eight weeks. As soon as the watch is ready to ship back to you, we will send an email.

8. Wear and tear (e.g. water damage to straps, scuff marks and scratches to the case or clasp, etc.) are not covered by the warranty. This extends to any external coatings or treatments, such as DLC coating, heat bluing or AR coating, to the watch case, crown, crystal and buckle.

9. For a warranty claim, we reserve the right to replace the watch or relevant components with one(s) of equivalent, or greater value.

10. In case of a warranty claim or service request, please email us through our contact form.

11. For warranty work, we will arrange for a prepaid return label at our cost.

12. In the case of a watch service where the cost estimate is rejected or cannot be carried out due to unavailability of spare parts, or for an assessment that does not reveal any warranty-covered issues, customers may be subject to a handling fee, shipping charges, and any relevant taxes. Chesapeake reserves the right to retain the watch until payment is received.

13. If you would like to send your watch for a warranty-covered repair, please send us the following information by email to hello@chesapeakewatch.co:

• photograph of the warranty card of your watch
• video or a photograph of the issue
• your shipping address and phone number

Having all this information allows us to decide on how we proceed to find the best solution for you.

14. While we will try our best to make repairs and return a watch to proper working condition, it is sometimes not economically viable or possible to repair a watch if the damage is too extensive. In this case we will ask you to return the watch (at our shipping cost) and will issue you a refund.