Policies
Customer Service
Chesapeake Watch Co, LLC, referred to here as Chesapeake, usually replies to customer requests within one to two working days. We ask for your patience if, in rare cases, our reply takes longer.
For help with a purchase, return or repair, contact us or email hello@chesapeakewatch.co.
We may update our policies. The terms that applied when you placed your order continue to apply to that purchase, including the warranty period provided with it. These policies do not limit rights or remedies that cannot be excluded under applicable law.
Returns & Refunds
When is a return allowed?
Returns are accepted within 30 days of delivery. The watch must be unused and unworn, sealed, with any protective coverings intact and all original packaging, certificates, and accessories.
You may try on the watch, but it must not be worn or show scratches, marks, or other signs of wear. After 30 days, or once the watch or accessory has been worn, all sales are final, subject to any rights you have under applicable law.
Watches showing signs of wear are not eligible for a refund under this return policy. Incomplete returns may qualify for a partial refund in some cases, such as when the original storage box is missing. If we cannot approve a refund, we will contact you to arrange shipping back to you at your expense.
What will be refunded?
Once we have inspected and approved your return, we refund the watch's purchase price minus a $30 restocking fee. Initial shipping fees paid at checkout are not refunded. If you received free shipping, the cost of that initial shipping from Chesapeake to you will be deducted from your refund.
How do I start a return?
To start a return within the 30-day period, contact us or email hello@chesapeakewatch.co. We will provide a prepaid return label and arrange insurance for the return shipment.
Pack the watch in a similar way to how it arrived to protect it during transit.
When will I be refunded?
For eligible returns, we process refunds within seven working days of receiving the returned watch. Your bank or card issuer may take longer to make the funds available.
What if my watch has a fault?
For a mechanical or manufacturing defect, see our Warranty, Service and Repairs policy. This return policy does not remove any rights or remedies that applicable law provides for faulty or misdescribed goods.
Shipping
Handling and delivery
Orders typically arrive within two to four days. Handling takes one day, then your watch ships via UPS. These are estimates rather than a guaranteed delivery date.
Review any shipping charge shown at checkout before placing your order. If you have a question about a destination or delivery estimate, contact us or email hello@chesapeakewatch.co.
Tracking, insurance and signatures
All products are shipped with insurance and tracking. A signature is required at delivery so that we can be sure the shipment reaches the person who ordered it.
Responsibility for the purchased goods passes to the buyer on delivery and acceptance, subject to applicable law. The buyer's signature is evidence of the delivery date and fulfillment by Chesapeake.
Delivery concerns
If a delivery is delayed or there is a problem with the shipment, contact us so that we can help review the issue.
Cancellation
Before shipment
To request cancellation before your watch ships, contact us or email hello@chesapeakewatch.co as soon as possible. Include your order reference so that we can check its status. We will confirm whether the order can still be stopped. Sending a request does not mean the cancellation has been approved.
After shipment
After a watch has shipped, cancellation is not possible. An eligible watch can instead be returned within 30 days of delivery under our Returns and Refunds policy.
Order acceptance and payment
All orders are subject to acceptance by Chesapeake and the availability of watches. Goods are shipped only after outstanding balances have been paid.
Chesapeake may refuse or refund an order for reasons such as payment not clearing or a watch being out of stock. If an order is cancelled after payment has been collected, we will confirm the refund details with you.
Warranty, Service and Repairs
Coverage
Our watches are covered by a one-year limited warranty against mechanical and manufacturing defects, starting on the date of purchase.
Each watch is rigorously pressure-tested in a lab to confirm its 200-meter water-resistance rating. Water damage is excluded from the warranty.
Mechanical watches are precision instruments. Excessive shocks or vibrations, strong electromagnetic fields and similar exposure can damage a watch or affect its function. Issues caused by mishandling are not covered. Demagnetization is not covered.
Normal wear and tear is not covered. This includes scratches, abrasion, damage from drops, discoloration and water damage to straps, as well as wear or damage to external coatings or treatments such as DLC coating, heat bluing or AR coating on the case, crown, crystal and buckle.
Opening or servicing a watch can affect its water resistance and mechanical function. Damage caused by improper opening, unauthorized modifications or third-party repair work is not covered. Using an independent repairer does not, by itself, void coverage for an unrelated mechanical or manufacturing defect.
We do not supply spare parts or components.
Arranging warranty service
For a warranty claim, email hello@chesapeakewatch.co with:
- A photograph of the watch's warranty card.
- A video or photograph showing the issue.
- Your shipping address and phone number.
This information helps us decide how best to proceed. You can also start a service request through our contact form.
For work covered by the warranty, Chesapeake provides a prepaid return label and arranges insurance during transit.
Repairs can take up to eight weeks. We will email you when your watch is ready to ship back.
Repair outcomes and other charges
For a warranty claim, we may replace the watch or the relevant components with ones of equivalent or greater value.
For a service where the cost estimate is rejected, the work cannot be completed because spare parts are unavailable, or an assessment finds no warranty-covered issue, handling fees, shipping charges and relevant taxes may apply. Chesapeake may retain the watch until payment is received, subject to applicable law.
If damage is too extensive for a repair to be possible or economically viable, we will ask you to return the watch at our shipping cost and issue a refund.
This limited warranty does not remove any rights or remedies that applicable law provides. Its one-year period does not limit statutory rights that cannot lawfully be limited.
Timekeeping
A professional watchmaker adjusts our watches for accuracy. External factors, including magnetization, can change a watch's accuracy. Avoid keeping your watch close to magnetic fields, such as those from a cell phone.
Watch demagnetization is not covered by the warranty.